Frequently Asked and Answered
HOW LONG WILL EACH COURSE TAKE?
Most course subscriptions are two (2) months from time of purchase. It will be noted in the course subscription if there is an exception to this.
Users will typically spend between 19 and 35 hours in each of our online courses.
IS THERE A SCHEDULE?
Each online course and workshop is self-directed. That means, once you sign-up you will have access to the complete course. You can log in as frequently as you like, and review content as long as you want within your subscription window.
We do have a recommended schedule for reviewing the course content. You can opt-in to receive the weekly email schedule once you have access to the course.
How long will I have access to the course?
The course access window (also referred to as the subscription window) is typically two months from the date of purchase. We will note if the window is different from your online course.
You will receive an email from us, once you have access to the course, indicating the subscription expiry date.
Can I preview the course?
Request to preview two of our most loved courses: Demanding Customer Situations and Merchandise Planning. They are both good representations of what we offer in our online courses. We use a combination of video, interactive web pages, quizzes, text and graphics in all of our courses (and media varies by course).
Will I earn a certificate?
We use two criteria to determine whether or not a user has earned a Certificate of Completion from Retail Assembly. The first is completing the course content. The second is completing the assessments and cases laid out in the course schedule, achieving at least 65% cumulatively.
The certificate badge, once issued, can be posted on LinkedIn and we will email a .pdf copy. We will also happily send a physical copy to you or your employer.
Can I pay with PayPal?
Yes, you can use your PayPal account. Click on the appropriate tab after you've entered your email address in the secure payment page. We also accept all major credit cards.
Can I pay in another currency?
Yes. We can issue an invoice to you or your organisation in any currency supported by PayPal. Please reach out in the form below, via email at firstname.lastname@example.org or +001.917.512.8066, and we will be happy to accommodate.
Can I get a receipt?
We issue receipts automatically. If it didn't reach your inbox, let us know in the form below and we will email it to you.